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Built for community & midsized financial institutions

Your bank’s work.
In one place.

OperateX is an operations management and automation platform for financial institutions.

Create, assign, track, and measure operational work across every department. Replace emails, spreadsheets, and manual follow-up with clear next steps.

A loan renewal, from first step to finish.
OperateX loan renewal case with assigned owner, documents, activity history, due date, and the sequence of workflow steps.View full screenshot
Built by banking operators, for banking operators.

RESULTS

A $1.4B Texas bank in their first 45 days.

After only two onsite implementation days + weekly check-ins

114Processesconfigured
203Workflow stepsconfigured
33Automationsconfigured
477Casescompleted
14Requested Enhancementsdelivered

What it does

The right work.
In the right hands.

From a loan maturity process to a new employee onboarding, turn the things that need attention into work your teams can act on.

A loan renewal, from start to finish

The next step already knows where to go.

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01
Create

Renewal date approaches

02
Assign

Loan Operations takes ownership

03
Complete

Review and follow-up stay together

04
Measure

Results appear in the Scorecard

LOAN RENEWALA clear owner. A consistent process. A visible result.*Illustrative workflow
01

Create the work.

Start workflows from connected core data, business rules, key dates, or a request.

02

Assign ownership.

Route work to the right team or person, with a clear priority and due date.

03

Follow it through.

Keep steps, documents, comments, and audit history together as work moves to completion.

04

See how you’re doing.

Measure workload, turnaround time, capacity, and bottlenecks with the built-in Operations Scorecard.

Built for the people doing the work.

Business users configure workflows and automation themselves in minutes, without a developer or business analyst.

Who it's for

Across your bank.
Inside your day.

Bring structure to the everyday work happening across your departments.

Loan OperationsDeposit OperationsTreasury ManagementCreditCompliance & RiskFinanceHR & ITAudit & Vendors

A few everyday examples

Loan renewal

WhenA loan is 90 days from maturity.

OperateX startsA renewal workflow with assigned owners, review steps, and due dates.

New account quality control

WhenA new deposit account appears in connected account data.

OperateX startsA quality control review for the deposit operations team.

Audit finding follow-up

WhenAn audit finding needs resolution.

OperateX startsA remediation process with ownership, a deadline, and a record of progress.

Daily GL balancing

WhenThe scheduled daily balancing cycle begins.

OperateX startsA balancing task for finance, with its required steps and completion status.

New employee onboarding

WhenA new employee record is created or onboarding is requested.

OperateX startsA workflow that coordinates responsibilities across HR, IT, and system owners.

Examples use rules and connected data configured for your institution. Work can also begin from a manual request.

What you get

Know what’s happening.
Know where to act.

The built-in Operations Scorecard turns everyday work into a clear view of how your institution is running.

Sample OperateX operations scorecard for seven team members: 261 completed cases, 1,018 workload hours against 1,120 capacity hours, 91 percent team utilization, and 102 hours of remaining capacity. Individual rows highlight team members over capacity.

Workload

Who is working on what?

See ownership, priorities, and work in progress.

Time

Where is work slowing down?

Track processing time, deadlines, and bottlenecks.

Capacity

Who has room for more?

Understand which teams are over or under capacity.

Trends

Are operations improving?

Compare throughput and performance over time.

For executives

Capacity & visibility.

See the whole operation and make staffing decisions with clear workload and performance data.

For managers

Control & consistency.

Balance workloads, spot delays, and keep the team following the right process.

For operators

Clarity & focus.

Know what to work on next, with the information and steps needed to move it forward.

The value of time back

Major time savings.
Meaningful capacity.

Even conservative assumptions show how less time spent chasing work can add up.

Across 50 employees

$260,000

in annual capacity value

If each employee recovers just 30 minutes a day.

50 people × 0.5 hours × 260 days × $40/hour

Across 5 managers

$78,000

in annual capacity value

If each manager recovers one hour a day.

5 managers × 1 hour × 260 days × $60/hour

For one employee

130 hours

back each year

Just 30 minutes a day to spend on productive work.

0.5 hours × 260 days = 130 hours

*Illustrative value of recovered time, before software costs; actual results vary.

Testimonials

See what people are saying.

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“OperateX has created more structure and transparency in our processes, and increased efficiency in critical processes for every department of our company.”

“We had recently launched a new business line and were able to use OperateX to build out all of our new workflows in a matter of weeks, with only two short training sessions.”

“Their support team is incredibly responsive, often replying within an hour and even implementing requested enhancements within weeks. We’re delighted with the results and look forward to our continued partnership with OperateX.”

“In terms of automation, we have seen 85+% of our cases created through automation, which has greatly exceeded our expectations.”

See OperateX in action

Bring your process.
We’ll show you the workflow.

See how OperateX can organize your teams’ work and give leadership a clearer view of operations.

Get in Touch with Us
Share your details and our team will follow up by email to arrange a demo focused on your institution’s workflows.
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Credit administration case interface showing details for loan renewal ID 2323809: Case status 'In Progress', customer Johnson Real Estate Co., account number 12458207503, credit administration queue, and loan renewal full process type. Workflow step is Credit Review 2/6 with assignee Jane Gonzalez. Rush and FDICIA controls checked. Due date May 5, 2024 at 12:32 pm with 1 hour 23 minutes remaining. Created May 2, 2024 by Automation. Documents section lists Johnson loan renewal request, updated financial statements, and credit memo PDFs. Activity section logs file uploads, step completions, and comments by Linda Turner and Stacy Smith. Case lineage outlines client discussion, credit review, and other loan process stages. Options to withdraw, create related case, send back, or mark as complete appear at bottom.